Chatmoe Terms of Service

1. Acceptance of these terms

By clicking to accept, ticking an acceptance box, signing in, or otherwise using the Service, you confirm that you have read and understood these terms and agree to be bound by them. If you do not agree, do not use the Service.

Please read the clauses that limit our liability (section 13), define the law that applies and where disputes are heard (section 15), and set out what you may and may not do with the Service (section 4). They are written in plain language and highlighted for that reason.

Where the Service processes personal data, the Privacy Notice applies. Where these terms and the Privacy Notice conflict on a data protection question, the Privacy Notice prevails. Where they conflict elsewhere, the provision more favourable to you prevails.

2. The Service

Chatmoe is a conversational AI application. It answers in text and can work with images, audio, and files, using large language models. It offers information, explanations, drafting and editing help, file analysis, web search, and roleplay.

Current capabilities include, and may in future change to include:

• conversation, web search, file and document analysis, code assistance, and roleplay;
• image generation, speech features, and API access, as they become available.

The Service is provided on an "as available" basis. We may add, modify, suspend, or retire features as the law, our suppliers, or our operations require. Where a change materially affects you, we notify you in advance as described in section 11.

3. Your account

You can use many parts of the Service without an account. An account is required for features such as conversation history and paid plans. When you create one, you agree to:

• provide an email address you control, and keep it accurate;
• keep your sign-in codes and any credentials confidential, and not share your account;
• tell us promptly at support@chatmoe.cn if you suspect unauthorised access, so we can help you secure it;
• use one account per person, and not sell, lend, or transfer it.

Signing in on a device creates a session for that device. In the settings you can see every device signed in to your account and when it was last active, end any single session, or sign out of all devices at once. Changing your account email ends the sessions on your other devices. If you believe someone else has access to your account, sign out of all devices and contact us.

You can close your account at any time from the settings in the app. Export anything you want to keep first. Once the account is closed we stop providing the Service to it and delete the personal data associated with it, as described in the Privacy Notice.

4. Acceptable use

4.1 What you may do

• use the Service for personal, professional, and commercial purposes, subject to these terms;
• export and reuse your own conversations and the outputs you generate;
• contact us with questions, complaints, or appeals, and receive a substantive answer.

4.2 What you must not do

You must not use the Service to:

• break any law that applies to you, or help someone else break it;
• create or distribute content that sexualises minors, incites violence or terrorism, promotes self-harm, or harasses a person or group;
• infringe intellectual property, privacy, personality, or confidentiality rights of others;
• generate malware, phishing material, or instructions for weapons or attacks;
• make decisions about people that require a qualified professional, such as medical, legal, or financial determinations;
• present AI output as the work of a human professional, or as verified fact, where that would mislead;
• attempt to obtain personal data about others, or to re-identify anyone from the Service;
• probe, scan, or breach our security, rate limits, or authentication, or interfere with the Service's operation for anyone else;
• scrape, mirror, or bulk-extract the Service or its outputs outside the interfaces we provide;
• resell the Service, or present it as your own, without our written agreement;
• use automated means to create accounts, inflate usage, or evade quotas and billing.

We may use automated filters, rate limits, and abuse detection to enforce this section. Section 10 of the Privacy Notice explains the safeguards that apply, and section 12 of it explains how to ask for human review of an enforcement decision.

5. AI-generated content

You understand and accept the following about AI output, and agree to use it responsibly.

• It is not professional advice. Output is not legal, medical, financial, psychological, or academic advice. Consult a qualified professional before acting on anything that needs one.
• It can be wrong. Models can produce errors, omissions, bias, and fabricated facts, sources, or people. We give no warranty as to accuracy, completeness, reliability, or currency of output.
• You decide. You are responsible for what you do with output, and for reviewing it before use.
• Sensitive topics need care. Output on health, mental health, finance, or child safety can be inappropriate or unsafe. If you or someone near you is in crisis, contact local emergency services or a crisis line in your country immediately.
• No solely automated decisions about you. We do not use AI to make decisions that produce legal or similarly significant effects for you, and you may ask for human review of any enforcement decision, as described in the Privacy Notice.
• Training. We do not use your conversations to train or fine-tune models without your separate, explicit consent.

6. Your content and our rights

6.1 Your content

You keep all rights in what you enter, upload, or submit ("your content"). You grant us a non-exclusive, revocable, worldwide, royalty-free licence to host, store, transmit, and process your content, and to display it back to you, solely as needed to operate the Service and as described in the Privacy Notice. This licence ends when your content is deleted, except for copies that must remain in backups or that the law requires us to keep for longer.

You confirm that you have the rights needed to submit your content, including any file you upload, and that doing so does not infringe anyone else's rights.

6.2 Output

As between you and us, and to the extent the law allows, you may use the output generated for you for any lawful purpose, including commercial purposes, provided you comply with these terms and with any rights third parties hold in similar output. Copyright in purely machine-generated output may not subsist in some jurisdictions, and we make no claim that it does.

6.3 Our rights

The Service itself, including its software, interface, brand, trademarks, model configurations, and operational data, belongs to us and our licensors. These terms give you a personal, non-transferable, revocable right to use the Service; they do not transfer any ownership. You may not copy, modify, distribute, sell, or sublicense the Service, or reverse engineer it except where the law expressly permits.

6.4 Reports of infringement

If you believe content in the Service infringes your rights, write to report@chatmoe.cn with the specifics: what the material is, where it appears, the right you say is infringed, and how to reach you. We review complete notices promptly and remove or disable material where the law requires.

7. Data protection

We handle personal data as described in the Privacy Notice, which sets out what we collect, why, the legal bases we rely on, who we share it with, how long we keep it, and the rights you have. It forms part of these terms.

If a conflict arises between these terms and the Privacy Notice on how personal data is processed, the Privacy Notice prevails.

8. Children and minors

• Under 14: the Service is not intended for you and must not be used.
• 14 to 17: you may use the Service only with the express consent and under the guidance of a parent or guardian, who accepts these terms on your behalf.
• Parents and guardians: if you believe a child in your care has used the Service without your consent, contact privacy@chatmoe.cn and we will delete the account and associated data.

9. Paid plans, renewal and refunds

• Price. The price shown when you place an order is the price that applies, including any tax that must be displayed under local law.
• Payment. We accept the payment methods offered at checkout, currently Alipay. Payments are processed by the payment provider under its own terms.
• Entitlements. A paid plan runs for the period you bought, starting when the payment is confirmed, and unlocks the features described at purchase.
• Renewal. If a plan renews automatically, we tell you before it renews and you can switch auto-renewal off at any time; switching it off does not end the period already paid for.
• Refunds. Digital content and services are delivered immediately, so once a plan has been activated it is generally non-refundable, except where the law gives you a right of withdrawal or a refund, or where the Service has a material defect. If something is wrong, write to support@chatmoe.cn and we will repair, extend, or refund as appropriate.
• Statutory rights. Nothing in this section limits rights you have under mandatory consumer law, including the 14-day right of withdrawal for distance contracts in the EU and UK. For digital content supplied immediately, that right ends once supply begins with your prior express consent and your acknowledgement that you lose the withdrawal right; we ask for that consent at checkout and, where you have not given it, the statutory period applies.
• Price changes. We may change prices for future periods. We give notice before a change applies to you, and you can cancel instead of accepting it.

10. Third-party services

The Service relies on and may link to third-party services, including cloud infrastructure, AI model providers, payment providers, and search or documentation services. Section 6 of the Privacy Notice names the processors we use for personal data.

When you choose to use a third-party service, its own terms and privacy policy also apply, and you are responsible for complying with them. We are not responsible for third-party services we do not control, and we do not endorse their content. We will help you within reason if a third-party service causes a problem with your use of Chatmoe.

11. Changes, suspension and termination

11.1 Changes to the Service

We may change, suspend, or discontinue parts of the Service. For a material change, such as a change to pricing, to what a paid plan includes, or to your rights and obligations, we give you at least 15 days' notice through the app, by email, or on this page before it takes effect.

11.2 Suspension

We may suspend all or part of the Service:

• for maintenance, upgrades, or fault repair;
• because of events beyond our reasonable control, such as natural disasters, war, network attacks, or failures at an upstream provider;
• because you have breached these terms or the law;
• because a regulator, court, or government authority requires it.

Where a suspension lasts and is not caused by your breach, we will extend paid periods accordingly.

11.3 Termination

Either of us may end this agreement. We may terminate immediately if you seriously or repeatedly breach these terms, or if the law requires it. We may also discontinue the Service as a whole, in which case we give reasonable notice and, where you have paid for a period we will not deliver, a pro-rata refund.

On termination we handle your personal data as described in the Privacy Notice, including your right to erasure. Sections 6, 7, 13, 15 and 16 survive termination.

12. Breach of these terms

If you breach these terms, we may, in proportion to the breach:

• warn you and ask you to stop;
• limit or suspend specific features or your account;
• remove or block content that breaches these terms;
• close your account permanently;
• report the matter to the authorities where the law requires or allows it;
• pursue legal remedies, including recovering our losses.

We take the least restrictive measure that addresses the problem, and you can ask for a human review of our decision as described in the Privacy Notice.

13. Disclaimers and liability

To the fullest extent the law allows, and without affecting the rights you have under mandatory consumer law:

• the Service is provided "as is" and "as available"; we do not warrant that it will be uninterrupted, timely, error-free, accurate, or fit for a particular purpose;
• we are not liable for interruptions or data loss caused by events outside our reasonable control, by third-party services, by network or device faults, or by your own actions;
• our total aggregate liability to you for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or EUR 50;
• we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of data that you could reasonably have avoided by keeping your own copies;
• nothing here excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

You are responsible for keeping copies of anything you cannot afford to lose, and for your own records of conversations you rely on.

14. Notices

We may send notices about the Service, these terms, or your account:

• in the app, as a banner, dialog, or message;
• by email to the address on your account;
• by publishing them on this page.

In-app and email notices are treated as received when sent, and published notices when they appear on this page. Keep the email address on your account current: direct notices go there.

15. Governing law and disputes

These terms are governed by the laws of the People's Republic of China, without regard to conflict of law rules. This does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

If a dispute arises, write to us first at support@chatmoe.cn and we will try to resolve it directly. If we cannot, either of us may bring proceedings.

Where you are a consumer resident in the EU, the UK, or another jurisdiction whose law gives you that right, you may bring proceedings in the courts of your country of residence, and nothing in these terms prevents you from doing so. In all other cases, the competent courts of the People's Republic of China have exclusive jurisdiction, determined under the applicable rules on jurisdiction.

16. General provisions

• Severability: if a provision is held invalid or unenforceable, it is modified to the minimum extent needed, or severed, and the rest of these terms continue in force.
• No waiver: if we do not enforce a provision, or delay enforcing it, that is not a waiver of the provision or of our right to enforce it later.
• Assignment: you may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to an affiliate or a successor, including in a merger or reorganisation, without reducing your protections; we will tell you before that happens.
• Third-party rights: these terms create rights for you and us only, unless applicable law provides otherwise.
• Entire agreement: these terms and the Privacy Notice are the entire agreement between us about the Service, and replace previous statements about it. Marketing descriptions do not add warranties.
• Headings are for navigation only and do not affect interpretation.
• Language: the English text of these terms is authoritative.

17. Operator information

18. Changes to these terms

We may update these terms to reflect changes in the Service, in the law, or in how we operate. The current version and effective date are shown at the top of this page, and each revision raises the version number.

For material changes, we give you notice as described in section 11 before they take effect. If you continue to use the Service after that date, the updated terms apply. If you do not agree with them, stop using the Service and close your account; where you have paid for a period you will not use, we refund the unused part.

Earlier versions are available on request.